Frequently Asked Question’s on House Removals
How do I obtain a quotation?
A removal quotation for your house move can be obtained by calling 0800 690 6226 or complete our online quotation page , to arrange a home survey by one of our team. Single items or part house removals can be arranged over the phone.
How much will my removal cost?
There are many factors that are taken into consideration when calculating the price, distance, size of vehicle, access and packing are just some of the obvious ones. Always try to get your property viewed to avoid any doubts, getting a quote over the phone does work but is not as reliable as a survey. We only give quotations, not estimates. Try to avoid being given estimates by other companies as their final bill may be larger than you expected
Do I have to empty my drawers?
As long as there are no heavy or breakable items left in drawers then it is usually ok to leave them full. Some types of furniture like self assembly units don’t travel well and it is advised that you empty these completely. As long as the furniture itself is sturdy then items like clothing and bedding can and should be left in.
Who packs my house contents?
The most cost effective solution for you is packing your contents yourself. Rand Removals are happy to provide you with boxes. However, we fully appreciate that everyday demands can lead to a hectic lifestyle for many of our customers therefore Rand Removals offer a pack & move service at a charge.
How do I pay for my removal?
Payment can be made a number of ways, You can pay by BACS or cheque one week before to allow clearance, otherwise cash on completion is ok.
Will you dismantle my furniture?
Rand Removals do provide a basic dismantle and re-assemble service to make your move even more stress free ! This is one of the reasons we like to carry out a survey to identify any items that are required to be dismantled, Our removal team are trained and very experienced at doing this. However should you decide to have all required items dismantled beforehand this will generally make your quotation cheaper.
Can you move me on a weekend?
Yes, the time of day, or the day itself are not a problem. The one point to note is that weekend moves are popular and booking early will ensure this is available. Sundays can only be done by prior arrangement.
Do you use agency staff?
All of our staff are employed directly by our company and not via an agency.
Can you move my plants?
We can move your plants. However do make sure you decide in advance which plants you wish to move, as they can take up a large amount of space on the removal vehicle.
Will you empty my loft?
We will empty your loft as long as it is safe to do so. The access to the loft must have a fixed staircase or ladder, be properly floored and have lighting. If any of these conditions are not met then you will have to empty the loft before the removal van arrives.
Is there anything I can do on removal day to assist the removal staff?
Moving furniture can be tiring work so one thing that would be very much appreciated on removal day is the odd cup of tea or other non-alcoholic drink. So bearing this in mind it would be a good idea to not pack away the kettle and a few cups. Other than that just let the removal staff do their work and all will go smoothly.
Do you charge waiting time should there be a delay in collecting keys for new premises?
We understand moving house is a stressful time and as such we try our very best to accommodate all our clients needs without them incurring any undue additional charges, Unfortunately on occasion delays do arise in gaining access to your new property whether it is delays in key transfers or previous tenants having not fully cleared the property. We understand that this is out of your hands and we are well used to handling this in an understanding and efficient manner. We always aim to deliver your goods on the same day as access is obtained. If a significant delay has occurred there maybe additional charges to cover out of hours working.
Is Insurance included in my quotation?
Yes unlike other removal firms that charge extra for insurance, all quotations provided by Rand Removals include full comprehensive insurance.